Privacy Policy

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Last updated: October 2026

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This Privacy Policy explains how BL Glamour SAGL, operating under the brand Lala Caffè, processes the personal data of individuals who visit the lalacaffe.ch website, make purchases in the online store (private and business customers), or submit inquiries to us, in accordance with the Swiss Federal Act on Data Protection (FADP / nFADP).

 

1. Data Controller

BL Glamour SAGL (Lala Caffè)

Via Industria 20

6963 Pregassona, Switzerland

Email: info@lalacaffe.ch

Phone: +41 91 229 10 91

 

2. Personal Data We Collect

• Contact details: first name, last name, company name (for business customers), email address, phone number, location.

• Account data (if you create one): email address, password (stored securely), wishlist, preferences.

• Online store order data: purchased products, delivery and billing addresses, amounts, order history, returns, and communications with customer service.

• Payment data: processed directly by payment service providers (Wix Payments, TWINT [and any other methods]). We only receive payment confirmation and do not store complete credit card details.

• Data for free trials and corporate offers: coffee machine currently in use.

• Loyalty program and "Refer a Friend" data: accumulated points, rewards, and, if you invite another person, their email address. Please only invite individuals who have given you permission to share their contact details.

• Browsing and device data: IP address, browser and device type, pages visited, and information collected through cookies and similar tools.

3. Sources of Data

We receive data directly from you (e.g., when you make a purchase, create an account, fill out a form, or contact us), automatically when you browse the website, and from service providers who assist us in managing the store, payments, shipping, and advertising campaigns.

 

4. Why We Process Your Data

• Processing and delivering your orders, managing payments, billing, shipping, returns, and warranty claims.

• Managing your account and the loyalty program.

• Responding to inquiries and arranging machine installations and free trials for businesses.

• Communicating with you, including technical support and order updates.

• Sending you offers and updates via email or other channels, only if you have consented or within the limits permitted by law. You may withdraw your consent at any time.

• Conducting advertising and measuring results, including showing ads based on your website activity.

• Ensuring website security and preventing abuse and fraud.

• Complying with legal obligations (accounting and tax requirements) and enforcing our legal rights.

5. Data Disclosure to Third Parties

We do not sell your data. We may share it with:

• service providers working on our behalf: Wix.com (website and online store), payment providers (Wix Payments, TWINT);

• the courier service DPD Switzerland to deliver orders (we share name, delivery address, phone number, and email address for delivery purposes);

• Meta Platforms and Google for advertisements and performance measurement (Meta Pixel, Google Ads, Google Analytics), each according to their own privacy policies;

• partners and product suppliers necessary for delivery or customer support;

• authorities, advisors, and third parties involved in corporate transactions, if required by law.

6. International Data Transfers

Some service providers process data outside Switzerland. When a country does not guarantee an adequate level of data protection from a Swiss perspective, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs).

 

7. Cookies and Tracking Tools

Cookies are small files saved on your device by the website. We use our own cookies as well as third-party cookies (Wix, Meta, Google) for the purposes outlined above. When you visit the site, the cookie banner allows you to accept or reject non-essential cookies. You can change your preferences at any time via the "Manage Cookies" link or block cookies through your browser settings (in which case certain website features, such as the shopping cart, may not function properly).

To learn how Meta and Google process data collected through their tools, please consult their respective privacy policies.

 

8. Data Retention Period

We retain data for as long as necessary to fulfill the intended purposes and to comply with legal retention requirements.

 

9. Your Rights

You may request at any time to:

• confirm whether we process data concerning you and receive a copy;

• correct inaccurate data;

• delete your data or restrict its processing, subject to legal retention obligations;

• receive your data in a commonly used format (data portability);

• object to receiving promotional offers and withdraw your consent;

• unsubscribe from promotional emails using the unsubscribe link provided in the messages.

To exercise your rights, please write to info@lalacaffe.ch. We may ask you to verify your identity.

 

10. Complaints

If you have any questions or concerns, feel free to contact us. You also have the right to contact the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective version is the one published on this page, with the updating date indicated above.